After-sales service

Maintenance planning

You get an overview of all equipment installed at your customers (install base), including serial number management and histories. This allows you to make better maintenance plans. The software timely reminds you of preventative maintenance moments and mandatory inspections. This increases customer satisfaction.

Dienst na verkoop - planning onderhoud

Service interventions

Repair requests are immediately registered and planned. Work orders are sent to the technician and completed. Used materials and hours worked are easily registered. With this information, you can correctly and quickly invoice[JDB1]  without any interventions being overlooked.

 [JDB1]Link naar “Facturatie”

Dienst na verkoop - rol service engineeer

Support portal

A user-friendly support portal allows your customers to ask new questions, and to follow on-going interventions and tickets in progress. This way, they can always check the status and the moment of processing

Dienst na verkoop - support portal

Kennismaken

Wil je kennismaken met onze oplossingen kom dan naar een van onze live evenementen, volg een webinar of vraag een demo aan. Ontdek onze klantenverhalen uit de bouw- en installatiesector en lees hoe andere bedrijven er toe kwamen om ERP aan te schaffen, welke hun uitdagingen waren en welke oplossingen Astena hen aanbood. Of stel je vraag gewoon aan één van onze productspecialisten.

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Al onze oplossingen